Logo

Poly Voyager 2 keeps muting and unmuting

Ryan39
Occasional Visitor

Poly Voyager 2 keeps muting and unmuting

Ive checked for updates and installed them all both with your headset and windows. I have disabled the sensors within your lens app and I have uninstalled and reinstalled the driver for the headset. Currently connected via USB. I try and answer a call for work and It will mute, unmute, mute constantly. Making it very difficult to troubleshoot my callers issues. 

Message 1 of 5
4 REPLIES 4
Ryan39
Occasional Visitor

Re: Poly Voyager 2 keeps muting and unmuting

If you call support they tell you to return the product.

Message 2 of 5
Poly Farhan
Polycom Employee & Community Manager

Re: Poly Voyager 2 keeps muting and unmuting

Hello @Ryan39 

 

Welcome to the Poly Community. 

Please specify the software version of BT700 and Voyager Focus 2 headset. 

 

Also please confirm if you have multiple softphones ( E.g Teams, Zoom etc.) installed on your PC? 

In addition to this, try testing the headset with a different PC and see if the same issue persists. 

 

Regards,

Farhan Siddiqui
----------------

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Message 3 of 5
TitiViking
Occasional Visitor

Re: Poly Voyager 2 keeps muting and unmuting

I'm experiencing the exact same behaviour with a Voyager Focus (not the Focus 2).

 

I'm running firmware v.713

 

Any update on this issue?

Message 4 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: Poly Voyager 2 keeps muting and unmuting

Hello @TitiViking ,

 

Welcome to the Poly Community.

 

The Poly volunteer before me asked very specific questions that neither the original poster nor yourself answered.

 

It may be best to contact our support organisation directly.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------


⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 5 of 5