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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I have a Voyager 5200 on version 117. Poly Lens tells me that 513 is available but when I go to update, it downloads the software but then I get an error 'Software Update Failed. Uh Oh. We have a problem'. I have tried using two computers, same result on both. How can I get this device to update?

2 REPLIES 2
HP Recommended

Hello @plovering ,

 

The best and quickest way forward is to contact our Support organization as the community is run by volunteers only.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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OK, thanks Stefan. I have opened a ticket.

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