Plantronics Voyager 5200 audio dropping.

Occasional Visitor

Plantronics Voyager 5200 audio dropping.

I have a Galaxy S22 ultra, and when I am listening to music or a video, the Audio will drop out. I will turn the audio back on, and in about 3 minutes, it will turn off again. It has been happening for the last two weeks.

I have reset the headset three times, and the problem continues. 

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Polycom Employee & Community Manager

Re: Plantronics Voyager 5200 audio dropping.

Hello @enjscj ,


Welcome to the Poly Community.


The best and quickest way forward is to contact our Support organisation as the community is run by volunteers only.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
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