Plantronics Savi W740 audio issues post update

adambean · ‎04-25-2023

Hey all,

The Plantronics Hub notified me of an update last night, I performed said update, today my audio quality is rough. The audio on my end is a bit staticy. For those on the other side, they're stating I sound very tinny and distanced.

It appears you can manually apply firmware to the devices; however, I'm not finding where I can download older versions.

Any thoughts? I'm on the phone 6+ hours a day, need to resolve this ASAP!

Thanks!

SteffenBaierUK · ‎04-25-2023

Hello @adambean ,

Welcome to the Poly Community.

Please get this into our support organisation

The best and quickest way forward is to contact our Support organisation as the community is run by volunteers only.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Plantronics Savi W740 audio issues post update

Plantronics Savi W740 audio issues post update

Re: Plantronics Savi W740 audio issues post update