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Plantronics Hub keeps notifying me about firmware update for Poly Voyager 5200

dmmiller2k
Occasional Visitor
‎09-16-2022 10:56 AM
‎09-16-2022 10:56 AM

Plantronics Hub keeps notifying me about firmware update for Poly Voyager 5200

I have a Poly Voyager 5200 (prod ID 0130) with Firmware v.513 and a Plantronics charging case plugged into a PC running Windows 11 and the Plantronics Hub (Version 3.24.2 Build 36336).

 

I keep getting pop-up notifications on Windows that a Voyager 5200 firmware upgrade is available, but when I click on one to open the Plantronics Hub, it shows me that the firmware is up to date.

Why is this keep happening, even after an update is installed?

 

Also, why does the Plantronics Hub software frequently seem to freeze up and become non-responsive?

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Poly Mukesh
Polycom Employee & Moderator Polycom Employee & Moderator
Polycom Employee & Moderator
‎09-19-2022 09:06 PM
‎09-19-2022 09:06 PM

Re: Plantronics Hub keeps notifying me about firmware update for Poly Voyager 5200

Hello @dmmiller2k 

 

Welcome to the Poly Community !!

 

This requires further investigation. Hence we would suggest you to open a support ticket with Poly.

 

 

Best Regards,
Mukesh Kumar

Please ensure you always check the FAQ's.

Please remember, if you see a post that helped you, and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer. Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.

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