PLT_M20 headset has changed how it works!

sddsddean
Occasional Visitor

PLT_M20 headset has changed how it works!

My PLT_M20 earpiece is about 5 years old. It has always rung when the phone rings and stays at the pre set volume. This morning, for no apparent reason, its behaviour has changed. It now rings very quietly and says the name of the person calling. When you answer, no matter how many times you set the earpiece volume to maximum, it defaults back to minimum. This is all really annoying! Any idea how to get it back to how it was, or do you know how it has 'changed'?

Thanks

Simon

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bhupender
Polycom Employee & Community Manager

Re: PLT_M20 headset has changed how it works!

Hello @sddsddean,

 

Welcome to Poly Community.

 

The M20 is an end of life product and basis the age of your headset it appears to be a hardware failure (speaker perhaps has some loose wiring or just failing is my guess). The only basic thing to do are following:

 

- make a fresh manual pairing (subsequent pairing) between your headset and smartphone and test outcome

- if you have a 2nd phone then pair the headset with it and test to see if it behaves same? if yes, then time to buy new headset.

 

If you still wish to pursue it then there are no additional steps to try except phone settings may be and you can contact your phone manufacturer for tips/troubleshooting help.Beyond this there are no other things I can recommend.

 

Troubleshooting or providing support via the community is outside the scope for myself as a Poly employee.
 
Please remember, if you see a post that helped you, and it answers your question, please mark it as an "Accept as Solution".
 
This forum reply, or post is based upon my personal experience and does not reflect the opinion or view of my employer. Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.

 

Best Regards,


Bhupender

Message 2 of 3
sddsddean
Occasional Visitor

Re: PLT_M20 headset has changed how it works!

Thanks for that. I thought that might be the case. I tried re-setting it, but no joy, so I guess its time to buy a new one!

 

Thanks again

 

Simon

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