Hello!
I bought a Voyager Legend headset which has strange microphone low level.
I never managed to use it even one time since the other end cannot hear me.
The voice recognition of the device also cannot hear any command when is
put on ear. If moved mic boom very close to lips it works. It even works if I
block part of the mic boom so my guess it is a software problem with the noise
cancelling.
I contacted customer support week ago, got a reply asking for device details and
support went silent since then.
Anyone with the same problem? Is it possible to downgrade firmware?
device: Voyager Legend
firmware: v110 (HUB says this is the latest firware, came out of the box)
Product ID: 115
tested on: iPhone7 and iPhone SE2020 (same results)
Thanks!
Tech support confirmed this is hardware problem and advise to proceed with RMA. Thanks.