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My Plantronics 5200 randomly disconnects Since Upgrading to Samsung UI version 4

Gussie
Occasional Visitor

My Plantronics 5200 randomly disconnects Since Upgrading to Samsung UI version 4

I recently upgraded my Samsung Galaxy Note 4+ to Samsung UI Version 4 (Andriod 12.  Since the upgrade the headset will randomly disconnects and then reconnects ,seconds later, to the phone.  Both are within 3 feet of each other.

 

Mikous Augustus

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bhupender
Polycom Employee & Community Manager

Re: My Plantronics 5200 randomly disconnects Since Upgrading to Samsung UI version 4

Hello @Gussie,

 

Welcome to Poly Community.

 

We are not aware of this behavior on Samsung phone/s with Voyager 5200 series. Basic thing to isolate the issue will be to first test your headset with another smartphone to see if this is generic issue or just limited with your Samsung device? Once this is verified then contact our technical support team to get further assistance on this matter hence we suggest you to log a ticket for this.

 

Troubleshooting or providing support via the community is outside the scope for myself as a Poly employee.

Please remember, if you see a post that helped you, and it answers your question, please mark it as an "Accept as Solution".
 
This forum reply, or post is based upon my personal experience and does not reflect the opinion or view of my employer. Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.

 

Best Regards,


Bhupender

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