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MacOS uses BT700 even when no headset connected to it

Trinition
Occasional Visitor

MacOS uses BT700 even when no headset connected to it

I have a MacBook with MacOS Montery.  I used my Voyager 4320 UC mostly for virtual meetings (e.g. Google Meet, Microsoft Teams, etc.).  When I'm not in a meeting, I often turn my headset off.  I only turn it on when I'm joining a meeting.

 

MacOS lets you have a default audio device.  My choices are:

  • MacBook Pro Speakers
  • Poly BT700

Unlike a normal Bluetooth device, the Poly BT700 is available as a device when the headset itself is powered off or disconnected.

 

When I set the Poly BT700 as the default MacOS audio device, but the headset is off (e.g. outside of a meeting), I get no audio from the MacBook (presumably because it's being funneled to the BT700 and lost).

 

Conversely, when I set MacBook Pro Speakers as the default, I do get audio outside of meetings; however, when I turn on the headset and join the virtual meeting, the meeting app is also using the MacBook Pro Speakers (because they're the default) and I have to manually go into that apps settings to change to a non-default.

 

This is really frustrating.

 

I know the BT700 knows when the headset is on/connected.  That's how it knows when to turn on the LED light.  But that connectivity awareness is not shared to the operating system through its driver.  The driver reports itself as always available for audio, fooling the MacBook to sending its audio to a dead end.

 

Has anyone found a work-around for this use case?

Message 1 of 4
3 REPLIES 3
freznice
Occasional Visitor

Re: MacOS uses BT700 even when no headset connected to it

I'm experiencing the exactly same problem. Very frustrating. Going every time to System Settings when the Headset is turned on/off is not acceptable.

Message 2 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: MacOS uses BT700 even when no headset connected to it

Hello @freznice ,

 

Welcome to the Poly Community.

 

The best and quickest way forward is to contact our Support organisation as the community is run by volunteers only.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 3 of 4
Chirpa12
Occasional Visitor

Re: MacOS uses BT700 even when no headset connected to it

Did you ever figure out a resolution? I have the same problem but on windows. When the headset is turned off it doesn't know to disable the audio through BT700.

Message 4 of 4