How to answer 2nd phone while on a call on 1st phone?

Syclone Rob
Occasional Visitor

How to answer 2nd phone while on a call on 1st phone?

Hello all, I recently just got a voyager 5200 Bluetooth mono headset to replace my old Motorola headset.  I have this paired to 2 cell phones simultaneously.  My question is, when I am on a call on the 1st phone and while on that call I get a beep that there is a call coming in on the 2nd phone, how do I go about answering it without dropping the call on the 1st phone.  On my old Motorola, I would simply answer as normal and the audio from the 2nd call would come thru, once I hang up it would switch back to the 1st call.  Does this Bluetooth not do the same thing or do I have to drop the 1st call in order to talk thru the Bluetooth on the 2nd call?   I am running on the latest firmware v.513 language v.293.

Thanks in advance for your help.

 

Rob

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2 REPLIES 2
Poly Farhan
Polycom Employee & Community Manager

Re: How to answer 2nd phone while on a call on 1st phone?

Hello @Syclone Rob,

 

Welcome the Poly community.

Sadly, Voyager 5200 sadly does not support this functionality for your regular phone calls. If you are already on a phone call and get an incoming call on secondary phone, you will not be able to answer it directly from the headset without disconnecting the first call. 

 

For more information on supported features, you may refer to the user-guide.  

 

Regards,

Farhan Siddiqui
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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Message 2 of 3
Syclone Rob
Occasional Visitor

Re: How to answer 2nd phone while on a call on 1st phone?

Thank you for the reply.  That is unfortunate.  Not sure why they even add the feature to connect to 2 phones as a 2nd call could come in while on the other line.   I would hope that a future firmware update would add that feature.  

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