Headset 4210/4310 issues

Systems Team
Occasional Visitor

Headset 4210/4310 issues

We have a large number of headsets which seem to constantly have issues. We have a combination of USBC and USBA dongles with our headsets.


The issues are as follow:
1. The dongle has trouble being detected - only resolution is to uninstall the port driver.
2. The headset can be quiet but microphone working fine while connected to the dongle or cable- - only resolution is to uninstall the port driver.
3. If we connect another headset to the same machine it has the same issues or sound works fine but microphone stops working.


The issues are random everyday but they are all reoccurring.


It's hard to identify if the issue is with the drivers, the laptop, the headset or software.

Has anyone had any similar issues? The only workaround we have is to keep uninstalling the drivers.


We have noticed a Unknown USB Device in Device manger but even with this, the headset still works for some people. - screenshot attached

Polycom Employee & Community Manager

Re: Headset 4210/4310 issues

Hello @Systems Team ,

The community contains individual sections dealing with the different products we offer Voice, Audio/Video, UC Infrastructure or Others .

Your post or the post you replied to was placed into an incorrect section and has therefore already been moved.

Your post was not deleted!

I suggest you open a ticket with our support team in your region. Details are in my signature 


replied via a mobile device 



If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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