Focus 2 Teams ANC

Elajas · ‎05-03-2023

Hi.

Focus 2 Teams version
Firmware 0.0.787.4266
Tried factory reset via Poly App.
Turned off sensors for presense with no change
Using ANC level 2
Generally connected to both PC and Samsung S22 but issue arises is only 1 is connected or both.

I've a headset which i'm having issues with ANC.

When i start the headset the headset has great ANC but randomly after a while the ANC turns completely off.

To get ANC up and going again i have to move ANC button to off and on again.

After that the ANC works for a random amount of time.

Have anyone had this issue?

BR

Elias

SteffenBaierUK · ‎05-03-2023

Hello @Elajas ,

Welcome to the Poly Community.

The best and quickest way forward is to contact our Support organization as the community is run by volunteers only.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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