Design issue - Sideline volume is too low

Occasional Visitor

Design issue - Sideline volume is too low

This is more of a complaint than a question. As much as I like this headset, the sideline volume needs to have significantly more gain. Because these headphones are noise canceling, you do not hear your own voice. This inherently causes one to speak more loudly, disturbing everyone in the room. The whole purpose of noise canceling is to block out outside noise and voices, making it easier to work in a call center. This is self defeating, as everyone talks loudly, because they can not hear their own voice, and therefore have no reference as to how loud one speaks. We have all turned up our sideline volume to max, but it is still way too quiet. Something as simple as an audio level should have adjustment well beyond the need. This is a design deficiency, causing the headset to be impractical for the very thing it is designed for.

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Polycom Employee & Community Manager

Re: Design issue - Sideline volume is too low

Hello @Daveinet_W ,


Welcome to the Poly Community.

Both the communities Must Read First or Read 1st and if available the FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

Unfortunately, your post fell a bit short of the above-explained requirements and we kindly ask you, therefore, to ensure to read these sections and ensure a reply (not Edit!) provides as much detail as possible

Please ensure you familiarise yourself with the FAQ’s throughout the community for your convenience.


In regards to your original complaint in our long history supplying headsets to the crew that landed on the moon, we are designing these for all different use cases. As you have not even supplied the model you experience with us volunteers have no idea what to suggest.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier



If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
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