Design issue - Sideline volume is too low

[Anonymous]

This is more of a complaint than a question. As much as I like this headset, the sideline volume needs to have significantly more gain. Because these headphones are noise canceling, you do not hear your own voice. This inherently causes one to speak more loudly, disturbing everyone in the room. The whole purpose of noise canceling is to block out outside noise and voices, making it easier to work in a call center. This is self defeating, as everyone talks loudly, because they can not hear their own voice, and therefore have no reference as to how loud one speaks. We have all turned up our sideline volume to max, but it is still way too quiet. Something as simple as an audio level should have adjustment well beyond the need. This is a design deficiency, causing the headset to be impractical for the very thing it is designed for.

[SteffenBaierUK]

Hello @Daveinet_W ,

Welcome to the Poly Community.

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In regards to your original complaint in our long history supplying headsets to the crew that landed on the moon, we are designing these for all different use cases. As you have not even supplied the model you experience with us volunteers have no idea what to suggest.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

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Steffen Baier