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Coupling the headset's mute button with conferencing software (Microsoft Teams on MacBook)

tobi1
Occasional Visitor
‎10-13-2022 07:26 AM
‎10-13-2022 07:26 AM

Coupling the headset's mute button with conferencing software (Microsoft Teams on MacBook)

I connected my Voyager Focus UC (Firmware v.713, Product ID 0127) with a MacBook Air M2 (Mac OS 12.6) via the integrated Bluetooth interface. Audio works well but the unmute button is not coupled with Microsoft Teams (Version 1.5.00.22362), i.e., when I unmute myself via the headset, I might still be muted in Teams, which is really annoying. This worked well when using the headset in conjunction with a PC and the USB dongle shipped with the headset. Any ideas how to get this working? Thanks!

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SteffenBaierUK
Polycom Employee & Community Manager Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎10-13-2022 08:58 AM
‎10-13-2022 08:58 AM

Re: Coupling the headset's mute button with conferencing software (Microsoft Teams on MacBook)

Hello @tobi1 ,

 

Welcome to the Poly Community.

The best results and full compatibility is archived when using a Poly Dongle only.

 

Have you tried the dongle with the Mac?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

 

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
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tobi1
Occasional Visitor
‎10-13-2022 09:15 AM
‎10-13-2022 09:15 AM

Re: Coupling the headset's mute button with conferencing software (Microsoft Teams on MacBook)

Thanks a lot Steffen for the quick reply. It works when connecting the headset via the dongle with the MacBook. However, as it only has USB-C connectors, this requires a cable-based adapter which is quite impractical. For this reason, a solution that works without the dongle (via integrated Bluetooth) would be highly appreciated

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SteffenBaierUK
Polycom Employee & Community Manager Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎10-13-2022 09:59 AM
‎10-13-2022 09:59 AM

Re: Coupling the headset's mute button with conferencing software (Microsoft Teams on MacBook)

Hello @tobi1 

 

Apple and/or Microsoft would need to add the relevant support into the MacOS or Teams

 

Best regards

 

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------


⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
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