Hi All,
We've just bought couple of Poly Savi 8220 units and have them connected. The unit works well with PC and Cisco IP phone. However not able to pair the unit to the mobile phone. I've tried holding down the bluetooth pairing button but the the flashing light does not come on( see the attachment).
I've tried unplugging the unit from the handset and PC as well as several restarts without luck.
Could anyone please help troubleshoot the issue?
Thanks
Solved! Go to Solution.
Hi Steffen,
Thank you for your input.
I had tried the below steps a few times without success. After a brief telephone to the support centre, a helpful representative (Gyan) helped solve the issue for me.
The factory blutooth setting was set to 'off', which could be turned back on by installation of the PLT software . Turned out that there a firmware update also available. After the update and turning blutooth on, the base unit easily went into pairing mode and connected to my mobile phone.
Problem solved.
Thank you
Hello @polyuser1
you should be able to pair the Savi if it is the office version but not the UC version.
Best Regards
Steffen Baier
If official support is required please check how to phone or open a case here
----------------Hi Steffen,
Thank you for your input.
I had tried the below steps a few times without success. After a brief telephone to the support centre, a helpful representative (Gyan) helped solve the issue for me.
The factory blutooth setting was set to 'off', which could be turned back on by installation of the PLT software . Turned out that there a firmware update also available. After the update and turning blutooth on, the base unit easily went into pairing mode and connected to my mobile phone.
Problem solved.
Thank you