Hello @ozrunner
Welcome to the Poly community.
You can try charging the headset with a different charging cable / power outlet and see if that helps.
Also, depleting the battery completely and then charging it fully may sometimes fix this issue.
If the issue persists even after trying these steps, replacement would be in order.
Please contact our support team to raise a ticket for getting your headset replaced.
Regards,
Farhan Siddiqui
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The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
