BT600 unexpected mute with music

Bouss · ‎02-28-2022

Hi there, I have a poor behavior when I'm listening music through BT600 adapter, issue that I don't have when the Voyager 8200 is connected directly to the BT of Win10 PC.

With Firefox, or Edge, when I fast-forward, or push next track on Youtube, or deezer, sound mutes (not everytime but 7/10 times), what gives a poorer experience.

As the sound quality is definitly better with BT600, I would like to continue to use it as well.

I read the several topics about "mute" issues but didn't find appropriate corrective tips.

Thanks.

Firmware V8200 : v.700 ID 0151

BT600 : v.2120 ID 02EE

Plantronics hub 3.24.1|Version 35855

Poly Farhan · ‎05-04-2022

Hello @Bouss

Welcome back to Poly community.

These remote control features are not officially supported with browser based services like YouTube / Spotify etc so some of these feature may not work properly across different services.

Regards,

Farhan Siddiqui
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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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BT600 unexpected mute with music

BT600 unexpected mute with music

Re: BT600 unexpected mute with music