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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I have a BT600 with a dongle plugged directly into my laptop. It frequently disconnects for about 3 seconds and then reconnects.  Other times people say I sound robotic.  And still other times they say the sound quality is bad.  Not really sure what to do but it makes it impossible to use.  I have to tell people to call me back on my cell phone.  

6 REPLIES 6
HP Recommended

Hello @mmeisler ,

 

Welcome to the Poly Community.

Both the communities Must Read First or Read 1st and if available the FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.


Unfortunately, your post fell a bit short of the above-explained requirements and we kindly ask you, therefore, to ensure to read these sections and ensure a reply (not Edit!) provides as much detail as possible


Please ensure you familiarise yourself with the FAQ’s listed in my signature for your convenience.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

I'm sorry but I don't understand what I am missing.  I am not a tech guy.  I just have a headset that does not seem to be working properly.  I provided the model number and the issue. If there is something else I need, please be specific for those of us who don't speak the tech language.

 

Thank you.

HP Recommended

Hello @mmeisler ,

 

What type of Headset is paired with the BT600 dongle?

What device is the BT600 dongle used aka Windows PC or an Apple?

What Version of operating system?

What Software version of the BT600 or the Headset?

Is this a day 1 issue or has this only recently started?

 

As you can see there is not a lot of information in your original post so it may be best to contact our support organisation directly.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

My issue involves a Voyager 5200 headset operating on a Windows PC using Windows 10.  Software is Platronics HUB 3.24.2/Build 36336.  This issue has been occurring for several months.  It is off and on. 

 

I am wondering if it is some sort of interference but don't even know where to start. My PC is less than 5 feet from my router.

HP Recommended

Hello @mmeisler ,

 

thanks for providing some additional details. Check if this >here< helps. If not please go ahead as already advised.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

I don't have a Intel Smart Sound Technology option.

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