Re: BT600 going robotic and disconnecting

mmeisler · ‎08-12-2022

I have a BT600 with a dongle plugged directly into my laptop. It frequently disconnects for about 3 seconds and then reconnects. Other times people say I sound robotic. And still other times they say the sound quality is bad. Not really sure what to do but it makes it impossible to use. I have to tell people to call me back on my cell phone.

SteffenBaierUK · ‎08-15-2022

Hello @mmeisler ,

Welcome to the Poly Community.

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Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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mmeisler · ‎09-09-2022

I'm sorry but I don't understand what I am missing. I am not a tech guy. I just have a headset that does not seem to be working properly. I provided the model number and the issue. If there is something else I need, please be specific for those of us who don't speak the tech language.

Thank you.

SteffenBaierUK · ‎09-09-2022

Hello @mmeisler ,

What type of Headset is paired with the BT600 dongle?

What device is the BT600 dongle used aka Windows PC or an Apple?

What Version of operating system?

What Software version of the BT600 or the Headset?

Is this a day 1 issue or has this only recently started?

As you can see there is not a lot of information in your original post so it may be best to contact our support organisation directly.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

mmeisler · ‎09-09-2022

My issue involves a Voyager 5200 headset operating on a Windows PC using Windows 10. Software is Platronics HUB 3.24.2/Build 36336. This issue has been occurring for several months. It is off and on.

I am wondering if it is some sort of interference but don't even know where to start. My PC is less than 5 feet from my router.

SteffenBaierUK · ‎09-09-2022

Hello @mmeisler ,

thanks for providing some additional details. Check if this >here< helps. If not please go ahead as already advised.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

mmeisler · ‎09-09-2022

I don't have a Intel Smart Sound Technology option.