Re: BT600 flashing blue - Page 4

michele.berardo@gmail.com · ‎08-23-2022

Hi folks,

in the meantime I want to give you a feedback after months. The workaround provided by Poly about disabling Intel Smart Sound Technology driver is still valid and it works perfectly, but there is a problem: quite often (I'm not 100% sure, but I could say "always") after laptop reboot, the driver re-enables again and you need to disable it and then rebooting again to have BT600 working as expected. It's quite annoying and honestly, very frustrating.

I cannot imagine Poly cannot manage this in a different way. I've used another bt headset from a different vendor, without any problems for months.

Please please fix it definitely!!!

Cheers

SteffenBaierUK · ‎08-24-2022

Hello michele.berardo@gmail.com

welcome back to the Poly community.

Is the other vendor's headset you successfully used also using a dongle?

Posting anything in this community does not automatically get into our support organization. This community is run by volunteers.

If you have an issue with one of our products please work with our support team in your region.

Best regards

Steffen Baier

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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NeoMike84 · ‎09-15-2022

Hello,

Have a look at

Issue with PC's with Intel Audio Controllers | Poly, formerly Plantronics & Polycom

I had the same issue and it was linked to Intel Smart Audio driver getting in the way.

Hope this helps

Feden

I had a similar issue, I discovered "SnagIt" was using my microphone, once I toggled "allow desktop apps to access your microphone" off and on the flashing blue stopped and went to solid purple.

Maybe this will help others.