BT600 flashing blue

Re: BT600 flashing blue

My official Poly case was: Case:34090461

Message 21 of 24

Re: BT600 flashing blue

I had the same problem while running Windows 10 21H2.  Out of desperation I uninstalled all of my audio and USB drivers. After reinstalling them all, the problem went away. Coincidence or there was a conflict,  I don't know but it now works as it should. 

Message 22 of 24

Re: BT600 flashing blue

hey guys, I've had an important update from Poly Official Support (thank you moderator!)

It seems to have fixed my issue, I'm under testing but it should be ok.

Disable the "Intel® Smart Sound Technology BUS" (not USB) driver on you computer, restart it and enjoy!

 

There is a KB article talking about that:

https://www.poly.com/gb/en/support/knowledge-base/kb-article-page?type=Support+Information&lang=en_U...

 

Let me know if you have solved.

Message 23 of 24
NicolasP
Occasional Visitor

Re: BT600 flashing blue

Thanks !

 

Your link is broken, however the steps fixed it for me.

 

I left the intel drivers disabled just in case, with no ill effects so far.

 

On my PC (french), they are named :

Technologie Intel Smart Sound pour audio Bluetooth

Technologie Intel Smart Sound pour audio USB

Technologie Intel Smart Sound pour microphones numériques

Message 24 of 24