Re: BT600 - Mute on, Mute off, Mute on...

jemmaw · ‎01-31-2023

Hi

I have a Plantronics Voyager Focus UC - BT600 - if the phone is ringing as soon as I pick the headset up from the table (for instance) it says Mute on, Mute off, Mute on, Mute off, Mute on...

This is driving me mad as it settles on Mute on so I then can't hear anyone and sit there for ages trying to figure out how to turn it off.

Does anyone have any ideas?

Thanks

Jemmaw

jamesob · ‎01-31-2023

OMG this sucks! Happening here as well. I uninstalled the Plantronics Hub Software. It's a POS

SteffenBaierUK · ‎01-31-2023

Hello @jamesob ,

could we kindly keep the language professional?

Hello @jemmaw and @jamesob

Welcome to the Poly Community.

The best way forward, as you have not provided the minimum amount of details needed, is to contact our support team.

The best and quickest way forward is to contact our Support organization as the community is run by volunteers only.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

jemmaw · ‎02-01-2023

Thanks Jamesob

The language in my office right now is a lot worse than that as I work in sales and rely on the phones.

I will advise to uninstall and give that a go.

Fingers crossed

Thanks

Jemmaw

jemmaw · ‎02-01-2023

Once uninstalled, what is the best link to use to download the new software?

Thanks

Jemmaw

SteffenBaierUK · ‎02-01-2023

Hello @jemmaw and @jamesob

please use Poly Lens >here< to control the BT600 and Voyager.

If you have any more issues please work with our support organisation.

Best Regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

cates · ‎02-10-2023

Mine is doing the same thing. It is absolutely insane to pay $150 for a device and have it not work properly. I have tried everything you have suggested. Please give me a number to call to get support.