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‎06-20-2022 08:25 AM

HP Recommended

Dear reader,

I am experiencing bad audio (mono sound with some weird echoing) in games when the microphone of my focus UC 2 headset with BT700 has been enabled. (also having this issue using my older Focus UC with BT600)

I am using windows 11 and sound quality is great when listening music (like spotify) when the microphone is enabled and active but when starting a game audio gets REALLY bad.

When disabling the microphone device to be active for apps the sound is fine in games.

Is there a fix for this as I want to be able to use the microphone in game to chat and have decent audio.

1 REPLY 1

‎06-21-2022 06:54 PM

HP Recommended

Hello @-Ron- 

 

Welcome to Poly Community !!

 

Please make sure your headset is updated to the latest firmware. Additionally, you can try a factory restore on the device and see if it helps. 

 

You may open a support ticket with Poly in the event that the issue persists.  

 

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